How Registration Actually Works Here
Gateway Casino London is a land-based casino at 900 King Street, London, Ontario. Joining My Club Rewards is free and easy — everything about opening a player account happens face to face. No web form, no email confirmation. You complete the account registration process at our Guest Services desk.
We operate around the clock, 24 hours a day, seven days a week. That means you can drop in when it fits your own schedule instead of planning around ours.
| Registration Detail | Information |
|---|---|
| Registration Method | In person at Guest Services |
| Required Document | Valid government-issued photo ID |
| Location | 900 King Street, London, ON N5W 5K3 |
| Hours | 24/7 |
| [email protected] | |
| Phone | 519-672-5394 |
Once our team has you set up, you leave with a membership card in your hand and your player profile active. From that point you can be linked into our rewards structure: comp-style perks, free slot play offers, and access to promotional events on the property. Specific perks and thresholds can change, so we suggest asking the Guest Services representative what is currently available on the day you stop by.
In practice the interaction may be quick if your ID is ready to go and has not expired.
The Registration Steps
Come in through the main doors at 900 King Street and walk straight toward Guest Services. The desk is clearly visible from the front area of the building, so you do not need to wander to find it.
To open a new account you will normally:
- Tell the Guest Services representative that you want to create a new player account.
- Present your government-issued photo ID so we can verify your age and identity.
- Share the basic contact information our team requests for your profile.
- Go through the membership terms, then confirm you agree with them.
- Receive your membership card along with your account confirmation details.
- Check with the representative about any welcome offer or promo for new members that day.
One practical note: if it is your first time in a casino, it can be more comfortable to register near the start of your visit. Staff usually have more time to walk you through questions, and you can actually earn and use rewards with your new card while you are still on the floor, instead of trying to rush it at the end.
If you prefer to double-check anything before getting in the car, contact us in advance by phone at 519-672-5394 or email [email protected]. Our team can confirm exactly what ID is acceptable and what else, if anything, you should bring.
After You Register
Your new membership card becomes your link to almost everything on the property. When you are at gaming terminals or in table game areas, present or swipe your card so the play can be tracked to your account. That is how points are accumulated and how comp rewards are calculated for you.
Table games are open daily from midday through 4am. If your main focus is table play, it makes sense to plan your visit, and your registration, within that window.
Current promotions are always posted at london.gatewaycasinos.com/promotions/. We regularly remind guests to have a quick look before they come in. It helps you time a visit around draws, multipliers, or similar offers that may be running only for a limited period. The schedule shifts, so a promotion active this week may not appear on the boards next week.
If you need anything adjusted after signup - questions about your account, point balance checks, a change of address or phone number - we handle it directly at Guest Services. There is no separate support hotline or ticketing platform you need to use. You can simply speak to us in person at the desk or call the numbers listed, and our team will take it from there.
